MEET THE TEAM
Management Team
Enzo Mora
Enzo Mora - Director
CeMAP CertPFS
Enzo has worked within in the Financial Services Industry since he was 20, starting out as a District Agent for Prudential. After many years offering financial advice, Enzo decided to specialise in Mortgage Advice.
With his extensive knowledge, experience and the passion for offering exceptional customer service, the next logical step was to set up his own Mortgage Brokering firm and so, in 2001 The Mortgage Brain was founded.
Enzo drives the business forward on a daily basis, the hard work and positive attitude provided by his team enables The Mortgage Brain to offer mortgage advice service which clients can trust and rely upon time and time again.
His other passion is Tennis, having played all his life, and having supported his daughter who has played nationally since the age of 6 and internationally from the age of 13, she is now off to America for 4 years giving him time to play more. Greatest tennis achievement was being at the men's Wimbledon final to see Andy Murray win the title 2013.
Michelle Weir
Michelle Weir - Office Manager
Michelle has been with The Mortgage Brain for over 10 years, starting out in an administrative role. Over that period of time, through her dedication and experience, this has led to her becoming Office Manager.
Taking an active role within her admin team, she is able to keep in touch with ongoing cases, ensuring the smooth application process from start to finish. As well as managing the administration team, she also oversees payroll, provides invaluable support to Enzo Mora, Director and is working towards a Human Resource role.
Michelle's passion resonates through her team, her aim being, to provide the administration team with the tools and knowledge to provide a second to none service to all clients.
Being a mum to 4, she also helps her husband run his martial arts gym, any spare time is spent with precious family and friends.
Ryan Hill
Ryan Hill - Insurance & Protection Manager
CII IF1
Ryan started his career in Insurance and Protection with The Mortgage Brain in 2015, and in that short time, he has progressed to Insurance and Protection Manager
Being customer focused and diligent, Ryan wants to ensure clients receive an outstanding service and provide the best competitive quotes on the insurance market.
Ken Biscoe
Ken Biscoe - New Build Sales Director
CeMAP CertPFS
Ken has over 20 years' experience in New Build housing market. Developing relationships with major UK National Builders is central to his success. Working closely with each Builder, Ken delivers a managed service ensuring the needs of each site is appropriately catered for.
Ken also helps people achieve their dreams. Whether you are first time buyer, moving home, looking to remortgage, or need some assistance from one of the government schemes, he will endeavour to find the best mortgage deal that meets your circumstances.
Pam Harper
Pam Harper - Facilities Manager
Pam supports Enzo in driving his strategy for future business growth and development. Taking his raw ideas and helping to translate them into practical work streams that deliver results. This involves overseeing processes and projects, collaborating with staff and business partners.
Having a keen eye for detail and her methodical way of thinking is a great asset to the team.
Advisers
Chris Arnold
Chris Arnold - Mortgage & Protection Specialist
CeMAP
Chris started working in the financial services industry in 2001 . He worked in the banking sector dealing with loan protection insurance and ended his time there as a Team Leader when taking a year out to travel and play rugby in New Zealand.
He has worked as a mortgage and protection advisor for 12 years and is committed to delivering the best customer service. He proudly received the highest customer satisfaction scores in the UK over a two and a half year period when working for a high street bank and will use his experience and knowledge to do all he can to get your application through to completion.
Chris can help you with both residential and buy to let mortgages and will help protect you if the worst were to happen against life, serious illness, income and family protection.
When not working, Chris enjoys spending time with his young family and tries to stay fit.
Pete Atkinson
Pete Atkinson - Mortgage & Protection Specialist
CeMAP
Pete started his mortgage career working for an international Estate Agency in 2004. Since joining The Mortgage Brain in 2018 he splits his time between Bristol and Cornwall.
Pete covers everything from standard residential purchases and remortgages to Ex-pat, Ltd Co, BTL and High Net Worth loans. He also provides expert advice to Family Solicitors assessing mortgage capacity during divorce proceedings.
Away from work Pete enjoys teaching his daughter tennis and playing guitar.
Tom Black
Tom Black - Mortgage & Protection Specialist
Cert CII (MP)
Tom Black has joined The Mortgage Brain specialising in new build sector and primarily works with Help to Buy arranging mortgages for first time buyers and home movers.
With over 3 years’ experience as a qualified advisor Tom also has experience dealing with investment Buy to let, LTD company BTL and remortgages.
Tom also provides detailed knowledge of the insurance market including Life Cover, Income Protection, Critical Illness cover, and Family protection needs.
Katarzyna Brozik
Katarzyna Brozik - Mortgage & Protection Specialist
CeMAP
Kat has joined The Mortgage Brain specialising in new build sector and primarily works with Help to Buy arranging mortgages for first time buyers and home movers and has a vast of experience in arranging BTL mortgages, re mortgages, 2nd charges loans and bridging loans.
Providing excellent customer service, Kat makes the process as efficient as possible, allowing for a stress-free experience for the customer.
Amberley Bunce
Amberley Bunce - Mortgage & Protection Specialist
CeMAP
Amberley has joined The Mortgage Brain specialising in new build sector and primarily works with Help to Buy arranging mortgages for first time buyers and home movers.
With several years as a CeMap qualified Advisor Amberley also has experience dealing remortgages as well as arranging protection.
Amberley prides herself on giving outstanding customer service to her clients and being as efficient as possible, making sure that the customer experience as seamless as possible.
Matt Burge
Matt Burge - Mortgage & Protection Specialist
Cert CII (MP)
Having worked for 20 years' in financial services, firstly in life and pensions, then mortgages. Matt provides a wealth of experience having gained the Certificate in Life & Pensions and more recently the mortgage qualification Cert CII (MP).
Matt prides himself on providing exceptional levels of customer service and has achieved the Institute of Customer Service Award for Communications.
Mark Burrell
Mark Burrell - Mortgage & Protection Specialist
CeMAP
Mark has over 6 years of experience working within Financial Services gaining valuable experience and working in a variety of roles. He has spent the last 3 years specialising in the New Build sector but is also happy to assist clients whether they are looking to save money by re-mortgaging, purchase their forever home or invest in a Buy To Let property.
Mark prides himself on exceeding clients expectations and always treats clients with respect and according to their individual needs.
Dannii Campbell
Dannii Campbell - Mortgage & Protection Specialist
CeMAP
Dannii has over 16 years of experience within the financial sector, she can provide you with a tailored solution to fit your needs, whether that is buying your first home, remortgaging, buying a second home or a buy to let property.
Dannii will be there every step of the way to help make your dreams become a reality and offer you honest straightforward advice and support.
Lee Cartwright
Lee Cartwright - Mortgage & Protection Specialist
CeMAP
I have worked in the financial sector for the past 15yrs, offering mortgage and insurance advice. Over this time I have dealt with numerous types of enquiries and love nothing more than finding a solution to that one case that seemed impossible at first.
I pride myself of my lender knowledge and customer service, ensuring that my clients come first and are looked after every step of the way.
Aisha Clarke
Aisha Clarke - Mortgage & Protection Specialist
CeMAP
I have been in the financial industry for a total of 3 years and have experience in GI, Protection and Mortgages. I have a lot of experience helping clients in quirky situations to attain mortgages. I pride myself in putting customer service first and providing the best advice.
In my spare time, music is a big hobby of mine. I am classically trained in the clarinet and I enjoy singing. I am also trained in makeup artistry and have an interest in new innovative products and skincare.
Mary Crawley
Mary Crawley - Mortgage & Protection Specialist
DipMAP
Mary is a warm, articulate and professional person, with over 12 years' experience in the Financial Services sector. She prides herself on her personal approach, always putting her customers at the heart of decisions and actions.
Diploma qualified in both Mortgage Advice and Financial Planning, Mary has chosen to focus on providing excellent Mortgage & Protection advice. Over the course of her career, Mary has assisted a wide variety of customers with vastly different circumstances.
Mary can assist in helping you purchase your new home, investment property or review your current circumstances to see if you can save money. She can also review your protection needs, to ensure that you and your family are provided for should the worst happen.
When she's not working, Mary enjoys spending time with her young children & husband and is also an avid Pub Quiz participant/ host.
Marcus Davis
Marcus Davis - Mortgage & Protection Specialist
CeMAP
Marcus has worked in financial services for over 15 years and so brings a wealth of experience and knowledge to The Mortgage Brain. The heart of Marcus's business is arranging mortgages for Foster Carers and Shared Lives Carers. Marcus works hard to provide reliable and expert mortgage advice and enjoys securing mortgages for his customers and seeing them achieve the required results.
Marcus lives with his wife and three young children and so understands how busy family life can be.
Austin Degge
Austin Degge - Mortgage & Protection Specialist
CeMAP CertPFS
Austin specialises in advising and arranging residential mortgages for the self employed. Clients may be structured as Sole Traders, Partners, Ltd Company Directors and Contractors from every industry.
He also has experience of handling client enquiries where income flows from two or more sources, or where lending is required using the latest years's accounts.
Specialist lending is also common including dealing with relationship breakdown, Buy to Let, second homes, holiday homes and anything which is non-standard.
Daniel Donaldson
Daniel Donaldson - Mortgage & Protection Specialist
CeMAP CertPFS
Based at our Bristol office Dan's specialism is in complex mortgage situations including self-employed, contractors, interest only, buy to let, holiday homes and Ex-Pats.
Priding himself on working hard with drive and enthusiasm to find the most suitable mortgage for clients. Dan works quickly whilst ensuring he provides best advice at all times as he understands the importance of getting it right first time.
Ryan Dunne
Ryan Dunne - Mortgage & Protection Specialist
CeMAP
Ryan has experience dealing with residential purchases and remortgages as a CeMAP qualified Advisor.
Ryan specialises in the Help to Buy Scheme, often attending Help to Buy Events to provide advice to First Time Buyers and Home movers. Additionally, as a New Build Advisor Ryan has a understanding of the specific deadlines associated, working 7 days a week to achieve these targets.
Ryan prides himself on providing an excellent customer service making it as efficient as possible, allowing for a stress-free experience for the customer.
Ann Embling
Ann Embling - Mortgage & Protection Specialist
CeMAP
Ann joined The Mortgage Brain as a mortgage administrator over 10 years ago and has over 20 years experience in Financial Services.
Through her knowledge and dedication Ann was asked to head up the Insurance department. This was a new venture providing clients with competitive insurance cover. However, her passion was to become a mortgage adviser and passed her CeMAP qualification.
Ann has now joined the strong team of mortgage advisers, with her mortgage and insurance administration background this is a great compliment to her new position.
Being very meticulous and committed to providing excellent customer service, Ann ensures clients obtain the best mortgage deal depending on their requirement, dealing with First time Buyers, House Purchases, Buy to Let and Remortgages.
Fiona Harris
Fiona Harris - Mortgage & Protection Specialist
CeMAP
Fiona specialises in mortgages for New Build house builders, this includes shared equity and shared ownership, be it the builders own or the government Help to Buy schemes.
Fiona also arranges Buy to Let mortgages and re mortgages.
Andrew Janczak
Andrew Janczak - Mortgage & Protection Specialist
CeMAP CertPFS
With 21 years experience in New Build and the second hand mortgage market. Helping people whether they are first time buyers, movers or for people who wish to remortgage.
Andy can fully assist in the government Help to buy schemes from the initial enquiry, to helping with reservations, dealing with the government agencies and solicitors.
Steve Kay
Steve Kay - Mortgage & Protection Specialist
CeMAP
After leaving the Royal Naval Submarine Service in the early 90`s Steve worked for both the Prudential and the Halifax in financial services for a number of years before leaving to pursue a long career with the Fire Service until earlier this year.
Away from work Steve is definitely a family man. Spending time with his wife & children is very important to him, and loves following their sporting achievements as well as his beloved Everton Football Club.
Jane Kelly
Jane Kelly - Mortgage & Protection Specialist
CeMAP
Jane has a wealth of experience of mortgage and protection advice and with over 30 years in financial services and loves to help her clients buy or remortgage their forever homes. She can help whether you want to buy that dream house, look for a better remortgage deal or plan for the future.
At the same time, her knowledge of the insurance market, from home or life insurance and income protection, she will give you the peace of mind that the things precious to you, are protected from the unexpected upheavals in life!
Her warm and friendly nature makes the journey a smooth one and she is there to hold your hand every step of the way with her professional advice and support.
Allan Lundy
Allan Lundy - Mortgage & Protection Specialist
CeMAP Cert CII
I have worked for both mainstream and specialist mortgage brokers over the last four years and have over 15 years experience working in the insurance industry prior to this. My experience therefore allows me to source the best mortgage provider whatever the client's situation and I take pride in delivering the best option for their circumstances, not just for the mortgage but the whole package of associated needs such as Life Insurance, Buildings & Contents Insurance and Legal costs tied to their mortgage.
I believe assisting clients extends to those that may not currently be in a position to apply and giving advice to move within a lenders risk appetite is important for future purchase plans regardless of how long it takes to get there.
In my spare time I like to get outdoors and go camping with my wife and two kids when it's half term.
Katie Macleod
Katie Macleod - Mortgage & Protection Specialist
CeMAP
Katie joins The Mortgage Brain with over 4 years' experience obtaining mortgages, specialising in mortgages for Foster Carers and Shared Lives Carers. Working closely with The Fostering Network and Shared Lives Plus Katie has been involved in amending policy with lenders to ensure that 100% of the income received can be taken into consideration.
Whether you are looking to re-mortgage for home improvements, obtain a lower monthly payment or move to a new house, Katie can help to turn your dreams into a reality and will work tirelessly to find you a mortgage to suit your individual needs.
As well as being CeMap qualified, Katie has also started her Diploma in Regulated Financial Planning. She has passed R01 (Financial services, regulation and ethics) and R05 (Financial protection) and is currently working towards R04 (Pensions and retirement planning), so is well equipped to assist you with your protection needs in terms of life assurance, critical illness cover and income protection.
Taking a friendly approach to mortgages, Katie invests in the process as much as many of her clients, building long term relationships rather than simple transactions. She has built trusted relationships with her clients, by being approachable and honest throughout every stage of the mortgage process.
Katie always wants to exceed her client's expectations; priding herself on outstanding customer service skills, she will bend over backwards to help each and every one of her clients.
Alex Murton
Alex Murton - Mortgage & Protection Specialist
CeMAP
Having worked in Financial Services for 20 years Alex has a vast experience in advising his clients and helping them achieve their goals. Alex enjoys the varied clients that he deals with being a mortgage adviser, be it a young couple seeking their first dream home to an experienced portfolio buy to let landlord or self-employed director.
When not busy helping people buy their new homes Alex can be found spending time with his wife and young son or out on the football pitch playing Vets football still hoping one day he may be 'spotted' to turn pro.
Ian Nicholls
Ian Nicholls - Mortgage & Protection Specialist
CeMAP
Ian has over 25 years' experience within Financial Services, in various roles ranging from independent financial adviser, business development roles and mortgage adviser. With this experience, Ian is well placed to advise not only on the right mortgage solution, but also on the right protection to ensure that clients can not only buy their home, but make sure that they can stay in their homes no matter what life throws at them.
Ian prides himself on providing exceptional levels of customer service from initial enquiry, right through to completion and then future mortgage reviews, offering a lifetime of mortgage and protection advice.
Henry Parsons
Henry Parsons - Mortgage & Protection Specialist
Cert CII (MP)
Henry joins The Mortgage Brain with over 2 years' experience working in the New Build Mortgage sector and advising on Home Insurance. In this time, he has worked in various mortgage and protection administration roles developing his industry knowledge, in particular shared ownership mortgages.
Henry has already gained his CF1 and CF6 qualifications, his enthusiasm to learn and provide great customer service to our clients, is an asset to The Mortgage Brain.
Alex Phillips
Daniel Read
Daniel Read - Mortgage & Protection Specialist
Cert CII (MP)
Daniel entered the financial industry after a long career in the British Army. Before joining The Mortgage Brain, he gained immense experience providing protection advice to Military personnel.
Fully qualified to give mortgage and protection advice, he uses this background to offer a regimented service to all his clients in the New Build market and is happy to assist with any type of mortgage enquiry.
He has a great understanding of the schemes available to assist with house purchase and ensures that his clients are also comfortable with these schemes. When clients are completely satisfied, he will arrange all applications on their behalf.
He focuses on the needs of his clients and assists them to make the home buying process as easy as possible.
Barry Robinson
Barry Robinson - Mortgage & Protection Specialist
Dip PFS Cert CII (MP)
Barry has a very professional approach and is vastly experienced in the New Build market and is happy to assist with any type of mortgage enquiry and has assisted numerous first time buyers get onto the property ladder.
He enjoys making the process as quick and easy as possible for any clients and is happy to assist with their enquiries through to completion. He also has a great understanding of the schemes available such as Help to Buy and can ensure that clients fully understand this concept before also arranging this on their behalf.
He has over 20 years experience in the financial industry and will happily discuss and recommend any related insurance products to ensure all needs are taken care of.
John Short
John Short - Mortgage & Protection Specialist
CeMAP CertPFS
John has over 25 years of advising clients in mortgages and all forms of protection products from individual life policies to policies for businesses and their staff.
Specialising in business mortgages and specialist mortgages for clients and companies looking to invest in property.
John is also an authorised Will adviser which he has been involved in for over 15 years believing that this compliments and enhances any protection planning clients may put in place.
Laura Skinner
Laura Skinner - Mortgage & Protection Specialist
CeMAP
Laura joins The Mortgage Brain with over 3 years experience offering an unbiased personal service to reflect the client's needs and expectations, from beginning to end. She prides herself on providing a professional approach to meet individual needs whether they are looking for that dream home, to save money by remortgaging or for assistance with the Help to buy schemes for new build properties.
Laura believes that treating her clients as she would expect and like to be treated is a key component in providing quality and sustainable advice and understands the importance of getting things done right first time.
Outside of work Laura loves to spend quality time with her family and her 3 dogs. Laura also enjoys going to the cinema and eating out.
Peter Spence
Peter Spence - Mortgage & Protection Specialist
CII Cert SMP
During his time in the financial services industry Peter has worked in various mortgage and protection roles gaining considerable experience in helping a wide variety of clients with different circumstances. He prides himself in exceeding his clients' expectations whether you are purchasing your first home, moving property, investing in property for your families future financial security or looking to remortgage to find a better mortgage deal.
Peter also provides detailed knowledge of the insurance market including Life Cover, Income Protection, Critical Illness cover and Family protection needs. Being approachable is important which ensures his clients receive the benefit of his knowledge and expertise in the mortgage and protection sector.
Terry Sutherland
Terry Sutherland - Mortgage & Protection Specialist
CeMAP
Terry has over 25 years' experience in Financial Services, previously time served fully qualified advising on holistic services i.e. pensions, investments and mortgages before specialising solely in mortgages.
Having worked in the large corporates in higher management and sales roles and previously as a Branch manager overseeing 25 advisers in a large Independent Financial Services company in Covent Garden's London, Terry brings a wealth of expertise and knowledge to The Mortgage Brain.
His caring and sensitive approach to clients' needs ensures that clients fully understand mortgages helping them to find a solution to fit their circumstances like a glove!
Keith Timbrell
Keith Timbrell - Mortgage & Protection Specialist
CeMAP CeRER
Keith has over 25 years' experience within Financial Services; this covers various roles including management, running his own business and specialising in mortgage and protection advice. With this experience, Keith is well placed to advise on the best mortgage solution and on the right protection to ensure that clients can not only buy their home, but make sure that they can stay there no matter what life throws at them. Keith has a range of experience covering New Build, Remortgage, Buy to Let, Bridging Finance and Retirement Interest Only mortgages.
Keith prides himself on providing exceptional levels of customer service from initial enquiry, right through to completion and then future reviews, offering a lifetime of mortgage and protection advice.
In his spare time Keith is an avid Leeds fan!
Aimee Tovar
Aimee Tovar - Mortgage & Protection Specialist
CeMAP
Aimee has over 20 years experience in the mortgage industry ranging from underwriting mortgage applications for banks and building societies to advising on mortgages as an independent mortgage advisor.
She specialises in advising and arranging residential and Buy to Let property purchases and remortgages and the related insurances such as family protection and income protection.
Ben Townsend
Ben Townsend - Mortgage & Protection Specialist
CeMAP
Ben specialises in dealing with the self-employed, those who have complex income streams and complex High Net worth cases and he joins The Mortgage Brain with having over 6 years' experience in the financial services industry.
He is meticulous about details, whether you are a First Time Buyer, looking to move, remortgage or invest in a Buy to Let property, Ben wants to exceed his client's expectations every time.
"Building good relationships with my clients is extremely important to me, I want to ensure the mortgage application is a smooth process all the way through to completion"
When Ben is not arranging mortgages, you will find him on the rugby field, playing in the back row for Cheltenham Tigers RFC.
Ben's commitment reverberates on and off the pitch and we are pleased he is on our team.
Yvonne Urquhart
Yvonne Urquhart - Mortgage & Protection Specialist
CeMAP CertPFS
Extensive experience in New Build and Second Hand Market. Helping clients whether first time buyers, homemovers, investors or remortgaging.
Providing detailed knowledge in the insurance market for mortgages, Income Protection and Family protection needs.
Yvonne has over 20 years experience in the Financial Services Industry.
Mark Wadmore
Mark Wadmore - Mortgage & Protection Specialist
CeMAP
Mark joins The Mortgage Brain as a London based adviser. He has been in the mortgage lending community since 2000 and has worked in both the London City and country Home markets specialising in loans for mid to high net worth individuals.
He enjoys placing complicated cases and has access to Private Banks and Boutique lenders when sourcing cases for his clients.
Mark is also able to place cases for both Vanilla mortgages as well as development finance, bridging loans and commercial finance. With having many portfolio buy to let clients, he can arrange funding in both personal names or as a Ltd Company.
Outside of work he enjoys spending time with his 3 children and supporting his local football team.
Tamara Weir
Tamara Weir - Mortgage & Protection Consultant
CeMAP
Tamara has recently progressed on to become a Trainee Mortgage Advisor, joining The Mortgage Brain in 2015, she has completed an Advanced Level Apprenticeship in Business and Administration and been awarded with Level 3 Diploma in Business Administration along with gaining her CeMAP 1,2 & 3 qualification.
Tamara finds providing good customer service extremely rewarding and enjoys working closely with other colleagues.
Kerry Williams
Kerry Williams - Mortgage & Protection Specialist
CeMAP CertPFS
Kerry uses her extensive knowledge of both the New Build and second hand housing market to help her clients find and buy their dream home.
With over 20 years experience in the Financial Services Industry there are not many challenges that Kerry has not successfully helped her clients overcome. Whether you are buying your first home, moving house as your family grows, investing in property for your future financial security or remortgaging to find a better deal to save you money, Kerry will be with you every step of the way.
Kerry combines the highest professional standards with a warm and friendly personality and exceeds her clients expectations at every stage. Over the years she has built herself a trusted and well respected reputation among both her clients and colleagues. Kerry also shares with her clients her detailed knowledge in the insurance market for mortgages, Income Protection and Family protection needs.
Nigel Williams
Nigel Williams - Mortgage & Protection Specialist
CeMAP
Nigel has over 24 years’ experience within financial services. Starting out as a field agent working for Royal London. In 2000 Nigel decided to specialise in mortgage and protection advice.
Away from work Nigel is definitely a family man. Spending time with his wife, children and grandchildren is very important to him.
Rob Williams
Rob Williams - Mortgage & Protection Specialist
CeMAP
Rob has worked in the mortgage industry since 2001 starting out with Barclays Bank. Over the course of his career he has gained considerable experience in helping a wide variety of clients with different circumstances.
During his time in the financial services industry Rob has worked in various mortgage and protection roles and prides himself in exceeding his clients' expectations.
Rob can assist first time buyers, home movers or those looking to re-mortgage. He is approachable and ensures his clients receive the benefit of his knowledge and expertise in the mortgage and protection sector. He works closely with all the parties in the conveyancing process including solicitors, lenders, developers and agents in addition to his clients. All this results in a smooth transaction for everyone involved.
When Rob is not in work he enjoys spending time with his young family and the odd game of football.
Mortgage Administration
Louis Baker
Louis Baker - Mortgage Administrator
Louis has joined The Mortgage Brain after working in financial services over the last 4 years within investment and felt a need for a change of career within the financial sector. Louis is also working towards a degree with combined social sciences and has just recently passed his economics modules with a 2:1 and intends to start progressing toward industry qualifications after graduation in 2020.
Elleanor Brant
Elleanor Brant - Sales Co-Ordinator
Elle has joined The Mortgage Brain in a new role as Sales Co-ordinator after relocating from Devon. Organised, proactive and highly professional Elle is excited to be working for a company with ambitious growth plans.
Elle is currently finishing her APM Project Management Apprenticeship, after her apprenticeship Elle would like to progress her career with The Mortgage Brain and work towards industry related qualifications.
Frankie Chamberlain
Frankie Chamberlain - Sales Co-Ordinator
Cert CII (MP)
Frankie has been supporting the advisors and clients for the last 4 years ensuring that mortgage applications are processed as easily and quickly as possible,
She understands that this can be a stressful time for some and provides great customer service something she prides herself in.
James Langley
James Langley - Mortgage Administrator
James has previously worked as a mortgage underwriter for 2 and a half years, as well as working in account management and insurance.
Enjoying working in the mortgage industry, James is looking to progress his career by obtaining his CeMap qualification.
When James is not working, he enjoys spending time with his family, and is a massive Liverpool fan.
Laura Moffat
Laura Moffat - Mortgage Administrator
Laura joins The Mortgage Brain having already worked in Financial Services for four and a half years in IFA administration, and now wishes to pursue working towards her CeMAP.
Chloe Organ
Chloe Organ - Mortgage Administrator
Chloe has joined The Mortgage Brain as an Insurance Administrator Apprentice. She qualified as a Beautician after leaving school but has since decided on a career change.
After her apprenticeship Chloe would like to progress her career with The Mortgage Brain and work towards industry related qualifications.
Sarah Palmer
Sarah Palmer - Mortgage Administrator
Cert PFS
Having worked for 18 years' in financial services, firstly in life and pensions, then mortgages. Sarah provides a wealth of experience and having gained her Financial Planning Certificate, her contribution makes her a valued member of the administration team.
Sarah strongly believes that great customer service is an obligation, something she delivers time and time again.
Gemma Porter
Gemma Porter - Mortgage Administrator
We welcome Gemma into the Mortgage Administration Department, having already worked in the financial services for several years she will be working towards her CeMAP qualification in the near future.
Before joining The Mortgage Brain, Gemma also trained as a personal trainer and class instructor. She still teaches spin and circuits, as well as training herself with a specific interest in Powerlifting.
Laura Rowswell
Laura Rowswell - Mortgage Administrator
Bsc Hons, CII
Laura has recently joined The Mortgage Brain after working in the Insurance Industry for 7 years . While working in Insurance she was able to develop excellent rapport with clients and believes outstanding customer service is a key element in any client focused business . During her time in insurance she completed her CII . Laura now wants to focus on becoming fully CeMAP qualified.
Prior to Working with Insurance, Laura , worked in the Equine Industry focusing on Polo and Dressage. Laura completed a degree in Equine Science and completed two published research papers including one where she worked as an intern at Bermuda’s Biological Aquarium which helped her develop excellent research skills and a keen eye to detail .
When Laura is not working, she enjoys baking, cooking and hiking with her family as well as going to the gym and doing Body Combat and Weight Training.
Bromley Taylor
Bromley Taylor - Mortgage Administrator
Bromley Taylor has joined The Mortgage Brain as Mortgage Administrator Apprentice, joining us straight from VI form.
Bromley competes in kickboxing and has competed in many places, such as the USA and Ireland. In five years of training kickboxing she has gained four world championships and many other titles, as well as being a first Dan Black Belt and due to achieve her second this year.
After completing her apprenticeship, Bromley aims to work towards becoming fully CeMAP qualified.
Insurance and Protection Support
Joseph Bifulco
Joseph Bifulco - Insurance & Protection Advisor
Joseph joins The Mortgage Brain becoming the latest member in our Insurance and Protection team.
After spending circa 7 years in the Catering and Hospitality as a manager, Joe now wants to pursue a career in mortgage and insurance, working towards industry related qualifications to emulate the role and responsibilities in a new environment.
“I thrive off working extremely hard, resulting in delivering the highest quality product to provide only the best customer service”
Thomas Callinan
Thomas Callinan - Insurance Administrator
Tom joined the Mortgage Brain as a Mortgage Administration Apprentice after completing his time at Sixth Form. He is looking to kick start his career in the financial sector with the Mortgage Brain and after his apprenticeship, he hopes to achieve many more Industry related qualifications.
Tom loves playing football and has played for Cheltenham Town and Forest Green as well as representing Gloucestershire at a county level. He's also a big Chelsea fan!
Katy Edginton
Katy Edginton - Insurance & Protection Adviser
Cert CII (LP)
Katy brings over 6 Years' experience in Financial Services and Insurance industry, having gained her R05 qualification in 2012.
Katy has a strong background in account management and customer service, something she is very passionate about. She believes the best way to retain customers is to provide the best possible service so they don't want to deal with anyone else.
Chloe Hockaday
Chloe Hockaday - Insurance & Protection Adviser
Having gained a City and Guilds Dental Nursing qualification Chloe has decided on a career change. Chloe is keen to learn and is working towards being CII qualified and plans to complete other industry qualifications.
Emily Lane
Emily Lane - Insurance & Protection Adviser
Emily joins our Insurance Department and has worked in the insurance industry for over 3 years processing policies for protection, as well as a career in customer service with leadership roles.
Being very career driven and Emily has decided to develop her knowledge into mortgage insurance, where she will work towards CEMAP qualification. Providing the best quality service to all our clients is key to her, and she hopes to advance her career within The Mortgage Brain.
Sarah Robson
Sarah Robson - Insurance & Protection Adviser
Sarah Robson joins us as an Insurance and Protection Adviser.
Sarah graduated in 2016 with a BA Hons in Management with Marketing and is keen to progress within The Mortgage Brain and take Industry related qualifications.
Outside of work, Sarah enjoys the outdoors, nature and is a keen photographer.
George White
George White - Insurance & Protection Adviser
George White joins us as an Insurance and Protection Adviser having been in the Customer Service industry for over 9 years. Providing exceptional customer service is something George believes strongly in, which is a great asset to the team.
Having previously been in a management role, George is keen to progress within The Mortgage Brain and take his Industry related qualifications and has expressed an interest in eventually becoming one of our strong team of Mortgage Advisers
Compliance
Martin Fawcett
Martin Fawcett - Compliance Manager
CeMAP, CeRGI, CeRER, MLIBF
Martin has worked with The Mortgage Brain for the last 13 years, providing resources help and guidance delivered by Douglas Martin Associates Ltd (DMA). Martin who is the Director of DMA, is an enthusiastic and highly motivated Compliance & Training professional, who comes from a background of sales training. With over 33 years' experience, gained in all sectors of the financial services industry he has a good working knowledge of the FCA Regulations and T&C Requirements.
The Mortgage Brain recognise the importance and the challenges that adhering to FCA compliance can bring. Therefore, we work very closely with Martin to ensure we not only meet but exceed our regulatory requirements, to the benefit of all our clients. Martin supports our staff, management and advisers to identify their needs, providing clear guidance and produce the required results.
Outside work, Martins time is split between walking his golden retriever Dylan, ongoing projects around the house and garden which keep him fit and, his real passion of riding motorbikes.
Steve Kettlety
Steve Kettlety - Compliance Manager
Steve has worked with The Mortgage Brain for the last 12 months, providing a valuable service regarding ongoing monitoring of the mortgage applications submitted to lenders by our Mortgage Advisers.
Previous to this he worked for Lloyds Banking Group (following their takeover of Cheltenham & Gloucester Building Society) for over 38 years. With a keen eye for detail and vast experience in the mortgage field, Steve enables us to be able to demonstrate responsible lending.
The Mortgage Brain works closely with its Compliance Department to ensure that robust working practices/controls are in place to fully protect our clients, and that our staff provide an excellent service to clients.
Steve's main interests outside of work are watching live entertainment, ranging from numerous sports, concerts and theatre shows, together with travel.